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Frequently Asked Questions

Where are Morrison shoes made?

The sneakers are 100% made in Spain. We have a factory in Aragon and another in Elche where 100% of the manufacturing process of the shoes is done. Also, all our suppliers are Spanish. The shoes are 100% handmade in Spain.

Are the shoes unisex?

All Morrison shoes are unisex except for certain Special Editions, where it will be specified if they are for men or women.

Where can I buy Morrison products? Are there physical shops?

1- Online shop www.morrisonshoes.com

2- Physical shops https://morrisonshoes.com/en/info/8-morrison-shops

We currently have more than 9 points of sale in Spain. The timetables/prices can change in each of them.

How can I contact Morrison?

 

Whether you write to us by Whatsapp or by email, we will always try to reply within 48 working hours.

Shipping Times: How long will it take for my Morrison products to arrive?

Shipments to the Spanish mainland will take about 72 hours on working days to get to your home or destination.

For shipments outside Spain, delivery times may vary between 5 and 7 working days

Shipping costs

Shipping costs are free for purchases over 75 €. If you choose the Paypal payment option you will have an extra cost of 1 euro (non-refundable).

Can I change the data once I have made the order?

Yes, as long as it has not yet been sent. Notify us of the change of details as soon as possible by phone/Whatsapp on + 34 617 64 70 04 or by email to pedidos@morrisonshoes.com and we will do our best to change your details before delivering the packet to the courier.

Is there an option to prepare the order as a Gift?

At the moment there is no option to gift-wrap your order, we are working on it to get it in the future.

What size of Morrison shoes do I have? What is the largest and smallest size?

The sizes are very similar to the Converse and Vans brands because they give more size than normal ( more than nike and adidas, for example). In case you hesitate between two sizes, we recommend you to choose the smaller one. If the size does not fit you, contact us to make an exchange. The first size/model change at home is free, assuming you live on the Iberian Peninsula or the Balearic Islands. Centimetre size guide:

How do I know the status of my order?

If the shipment is for a Spanish town: when your order has been sent to the courier company you will receive a link. The link will be activated about 24 hours after you receive it in the email. Through this link you will be able to see the status of your shipment updated and the tracking data. If you have any questions, please contact us by email at pedidos@morrisonshoes.com

If the shipment is for a non-Spanish location: as soon as your order has been sent to the courier company, the courier company will notify you of the tracking of your shipment and its incidents via email. In any case, if you have any doubts, please contact us at pedidos@morrisonshoes.com

Period of Changes and Returns

The deadline for any exchange or return is 30 days.

BLACKDAYS: For all orders placed after November 22nd, the period for changes and returns is extended to January 15th, 2021.

How do I change my size/model at home if I live outside Spain?

The customer will assume the costs of the size/model change. In the case your purchase includes various products and you need to make various size changes, you must do them all at once, so make sure you are satisfied with the size of the products you are not returning.

In any case, the products to be exchanged must be in perfect condition, unused and in their original packaging. Therefore, in order to avoid problems during transport, please make sure that the package is properly protected and sealed. Once received, we will check its condition. As soon as we check that the article/s, as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to change the article. In order to formalize the return, it is first essential to contact Morrison at pedidos@morrisonshoes.com, communicating the situation. Once we have received this communication, Morrison will indicate the process to be followed to change the size.

1- We will need you to tell us the name under which you placed the order at the online shop, send us photographs of the product you want to change and tell us which product you want to receive in exchange.

2- If the product you want to change is in the same condition as you received it, you will have to hire a courier service and send us the products to be changed to our stores in Madrid. Once we receive and check that the item(s), as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to send you the new product you have requested. We will assume the first shipment of size change from Spain to your country.

You have 30 days from the day you receive your order to request a size/model change*.

What if the product I want to exchange has a higher price than I want to get?

If there is a difference in price in your favour, we will reimburse you in the same form of payment that you used when you placed the order, as soon as we receive the returned product in our facilities.

What if the product I want to exchange has a lower price than the one I want to get?

If there is a price difference in our favour, you will have to pay us this price difference before we make the exchange. You can pay this price difference by the payment method you prefer (Paypal or Bank Transfer)

How can I make a return and get a refund?

In the case the User is not satisfied with the products received in his order, the User, in accordance with the General Law for the Defence of Consumers and Users, he will have a period of 14 calendar days to return the product without any penalty and without the need to indicate the reasons, although he will have to pay the cost of sending the order back to Morrison's warehouse.

To formalize the return, you must first contact Morrison at pedidos@morrisonshoes.com, communicating the situation. Once Morrison has received this communication, it will indicate how the order will be sent to its warehouse, which must be unused and with all its labels, packaging and - if applicable - documentation and original accessories that came with the order. As soon as the product is received and we verify that its condition is adequate, we will proceed to refund the amount of the products purchased

If you prefer, you can also return it to the shop at Calle Duque de Sesto 13 (28009) Madrid. We recommend you go during office hours. Timetable for office staff who can transfer the money to you: 10:30-14:30 from Monday to Saturday.

Do you ship to the Canary Islands, Ceuta or Melilla?

At the moment we cannot ship there, we are working on it to be able to send products there in the future.

In the meantime, you can buy the shoes at any of these two points of sale*:

- HUTTON STORE TENERIFE Address: Calle Suárez Guerra, 38, 38002 Santa Cruz de Tenerife Telephone: 822 66 50 67

monday 10:30-14:30, 16:30-20:30

tuesday 10:30-14:30, 16:30-20:30

wednesday 10:30-14:30, 16:30-20:30

thursday 10:30-14:30, 16:30-20:30

friday 10:30-14:30, 16:30-20:30

saturday 10:30-14:00

Sunday Closed

- HUTTON STORE LAS PALMAS Address: Calle Travieso, 11, 35002 Las Palmas de Gran Canaria, Las Palmas Telephone: 828 05 34 56

monday 11:00-14:00, 16:30-19:30

tuesday 11:00-14:00, 16:30-19:30

wednesday 11:00-14:00, 16:30-19:30

thursday 11:00-14:00, 16:30-19:30

friday 11:00-14:00, 16:30-19:30

saturday 10:30-15:00, 16:30-21:00

sunday 11:00-15:00

*Opening hours may vary, we recommend that you contact the shop by phone before visiting

How long does it take you to replace sizes?

We usually take a maximum of 3-4 weeks to replace the sizes of those models that are going to be maintained in the collection.

What countries do you send to?

Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

What payment methods do you have?

You can pay by credit or debit card, Paypal and IDEAL (only in the Netherlands).

Are payments on www.morrisonshoes.com secure?

They are completely safe. We have different security protocols with our online banks and servers so your experience is free of insecurities.

Request an invoice

If you wish to request an invoice for your order please contact pedidos@morrisonshoes.com with your order reference and invoice details. We hope to be able to provide you with it within a maximum of 7 days.

Can I do TAX FREE on your Showroom purchases?

Yes, all purchases made in our Showroom can benefit from Tax Free.

How do you clean Morrison shoes?

Each Morrison shoe, depending on the materials, has one type of cleaning. If you want to know how to do it, write us to pedidos@morrisonshoes.com and we will be happy to solve your doubts.

What is Morrison Culture? Can I be part of it?

Morrison Culture is a space dedicated to all those who create their own destiny. To everyone who wants to stand out, who takes risks and who shares our brand philosophy. #BUSCAELFARO is a story of improvement. Of finding your true purpose in life and fighting to achieve it. To fall down and get up to fulfill your true dream: to live and grow day by day doing what you are truly passionate about.

We want to gather here the real Influencers. Those who bring together the values of effort, talent, perseverance and creativity, and do so independently in very different areas: music, art, sport, fashion, entrepreneurship... For us they are the best ambassadors of the brand and we are determined to support them in their dreams. For more information you can send us your contact mail. Click here: https://morrisonculture.morrisonshoes.com/ , lower your cursor, write your e-mail and click on "GO!

What is MyMorrison? Can I customize a pair of shoes?

We have a space reserved in our shop in Madrid for you to design your own MyMorrison, the only thing you need to do is make an appointment.

With MyMorrison you will have a real design experience and freedom to design every part of the shoe: the side straps, the front, the instep , tongue, laces... For this you will have all the sample of fabrics, splits, prints, soles, laces and others that we have. You can make more than 100 combinations with it.

The step by step is:

1- Request an appointment by mail to mymorrison@morrisonshoes.com

2- We will give you a very wide range of days and times, if you are clear about the date you want the appointment let us know.

3- We will meet you at the physical shop, located at Calle Duque de Sesto 13 (28009) Madrid. Our staff, with experience in creating shoes from scratch, will advise you on the decisions you make about the design, although the last word will always be yours

4- You will have two hours to choose every detail of the shoe, in case it is a reference: on average our clients take between 40-70 minutes normally but it depends on how personalized you want it, of course... With so many possibilities it's hard to choose!

5- Once you have finished designing, we will give you a pair of shoes to try on in your size, to make sure that the shoe we are going to produce is your size, as in customised products no changes in size are accepted. ( Depending on the brand, sizes vary a little, ours is very similar to conver, vans, ... )

6- The price of the service is 110 € but it depends on which materials you want to choose the price varies a little, so we will tell you the price as you choose materials, in case you want to change some things before the payment. For your reference: almost all the "MyMorrison" that have been made have cost just 110

7- We send the design to our factory and they will create the shoes by hand. The process can take about 4-5 weeks.

8- Once finished, we will send you the MyMorrison free of charge to the address you tell us or you can come and get them from the shop when they are ready (at your choice). Delivery takes between 24-72 hours

On this website you will find all the information: https://morrisonshoes.com/es/info/9-my-morrison el e-mail of the department that manages MyMorrison appointments is: mymorrison@morrisonshoes.com

At the moment it is not possible to do the personalization online.

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