SHIPPING AND RETURNS

[Shipping]

How is it shipped?

Once the Shipping Confirmation has been sent, the Product will be delivered to the address provided by the user when placing the Order within a maximum period of seventy-two (72) business hours within mainland Spain. For international shipments within the EU, the maximum delivery time will be five (5) business days, while for international shipments outside the EU, the maximum delivery time will be seven (7) business days (this estimate may increase if the order is held at customs). For both domestic and international shipments, delivery times may be affected during the BLACK DAYS, CHRISTMAS and SALES campaigns, so during these periods orders may experience a delay of up to ten (10) additional business days.

MORRISON works with a network of external shipping companies to manage the delivery of products purchased through our platform. These companies operate independently and are subject to their own terms, conditions and operating policies.

Therefore, MORRISON shall not be held liable for delays, interruptions, damage, partial or total loss, or any other incident occurring during the shipping process that is attributable to the shipping companies. This includes, but is not limited to, causes such as weather conditions, strikes, logistics congestion, operational errors or any other circumstance beyond MORRISON's direct control.

The customer acknowledges and accepts that the delivery times indicated are estimates provided by the shipping companies and may vary for reasons beyond MORRISON's control. In the event of delays or issues, MORRISON will provide reasonable assistance to facilitate communication with the shipping company involved, but will not assume liability or offer compensation for problems arising from such situations.
Customers are advised to review the specific terms and conditions of the assigned shipping company, which will be available where applicable.

MORRISON assumes no liability when delivery of the Product cannot be completed as a result of the information provided by the User being false, inaccurate or incomplete, or when delivery cannot be carried out for reasons beyond the control of the shipping company assigned for this purpose, such as the User's absence or the Product being held at Customs.

If you need urgent delivery, delivery under different conditions, or have any issue with your order, please contact us at pedidos@morrisonshoes.com.

Shipping costs include packaging, handling and delivery. In very specific cases, they may include a fixed amount and a variable amount depending on the order weight, so we recommend that, if you want several products, you place them in a single purchase.

Parcel shipping is subject to the safety and delivery conditions of the selected carrier.

Deadline for Three Kings Day shipments:

Spain: Before 30/12

How does the Express Shipping option work?

Our Express Shipping service guarantees that you will receive your order* within 1 business day from confirmation of your purchase, provided that the purchase was made before 1:00 p.m. (mainland Spain time) on a business day.

⚠️ Orders placed after 1:00 p.m. will be processed on the next business day, so delivery will take place within two business days from the time of purchase.

Deliveries are made from Monday to Friday, excluding local and national holidays. We follow the Madrid public holiday calendar, as our logistics center is located there.
The cost of the service is €6.95 for all orders, regardless of the total amount.
Please note that delivery times may vary depending on the delivery location and product availability. If any issue arises that could delay your shipment, we will contact you as soon as possible.

Only valid for shipments within mainland Spain.

If you have any questions about your order, please feel free to write to us at pedidos@morrisonshoes.com.

Where do you ship?

We ship to a large number of countries. For shipments outside mainland Spain, please check the carrier costs. MORRISON DOES NOT ship to Ceuta and Melilla. 

Orders shipping to the Canary Islands can be placed through the Banango platform. You need to follow these steps:

     1. Download the Banango app:

         - IOS

         - Android

      2. Visit MORRISON in the stores section.

      3. Add the products you want to your cart and purchase from MORRISON through Banango.

How does CLICK AND COLLECT work?

If you choose the "click and collect" shipping method, you will be able to collect your order from the corresponding store you selected (Madrid/Seville). We will notify you when your package is ready for collection, which will be approximately within 2 to 5 business days from the time of purchase. Once you have been notified that your order is available for collection, it will be reserved for a maximum of 7 days.

How does shipping to a pickup point (InPost) work?

 

Our InPost service allows you to receive your order easily and conveniently. You can choose the pickup point that best suits your location and collect your package whenever it is most convenient for you, without having to wait at home.

The delivery time is 24 to 72 business hours from confirmation of your purchase.*

This service is available in Spain, Portugal, France, Belgium, Luxembourg, Italy and Germany. Find InPost pickup points here.

Please note that delivery times may vary depending on the delivery location and product availability. If any issue arises that could delay your shipment, we will contact you as soon as possible.

If you have any questions about the status of your order, please feel free to contact us at pedidos@morrisonshoes.com

*Delivery times may vary depending on the country.

How much does shipping cost?

Shipments to mainland Spain cost €4.95 for purchases up to €65. For purchases over €65, shipping is free. For all other countries, you can check the shipping rates here.

The total amount you pay includes all applicable taxes and duties. We guarantee that there will be no additional charges.

What happens if the selected product is out of stock?

Our system should not allow the sale of any product that we do not have in stock, but if something goes wrong, MORRISON will contact you to find a solution. If the product cannot be obtained within this period, a full refund will be issued.

In August, as distributors and manufacturers are closed, delivery times may increase depending on stock availability. But don’t worry, in these cases you would be informed in advance so that you know exactly when you will actually receive your order.

Procedure for Resolving Order Incidents

If you detect any problem with your order (such as missing, defective or incorrect products, or if you have never received the order), please let us know as soon as possible so that we can resolve it.
To submit a claim, please email us at pedidos@morrisonshoes.com with the following information:

• Order number.

• Detailed description of the problem (missing, defective, incorrect or undelivered products).

• Photos or any other relevant evidence (if applicable).

If you have received the order, it is essential that you keep the original packaging of the products received, as well as the shipping bag in which they were delivered to you.

Where applicable, we undertake to process your claim as quickly as possible and offer you a solution within a maximum period of 14 business days from receipt of your claim.

Once the period of 14 calendar days has passed from receipt of the order (or from the estimated delivery date if the order has not been received), we cannot guarantee acceptance of claims related to missing or incorrect products or non-delivery, although we will review each case individually.

[EXCHANGES AND RETURNS]

What is the period for making a size exchange or return? 

The period for any exchange or return is 30 days from receipt of the products. MORRISON CLOTHING S.L. reserves the right to reject returns communicated or sent outside the established period, or products that are not in the same condition in which they were received.

*Only for orders within mainland Spain. 

Legal withdrawal period 

In accordance with Articles 102 and 104 of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, any user who has made a purchase through the Website has a period of 14 calendar days to withdraw from the purchase for any reason, from the date of receipt of the order by the user or by the person designated by the user for delivery, other than the carrier.

In the case of a multiple order, where the goods have been delivered separately, the withdrawal period will be calculated from the day on which the user or the person designated by the user, other than the carrier, took physical possession of the last item included in the order. 

In accordance with the current withdrawal policy for e-commerce platforms, we grant consumers using Sequra a period of 30 calendar days to exercise their right of return. The amount will be refunded using the same payment method used for the purchase.

To comply with the withdrawal period, it is sufficient for the communication concerning the exercise of this right to be sent before the corresponding period expires. 

Contractual periods for exchanges and returns

Without prejudice to the legal right of withdrawal, MORRISON grants customers a period of thirty (30) days for the exchange and/or return of products, counted from the date of receipt of the order by the user or by the person designated by the user for delivery, other than the carrier.

For these purposes, in the event of a return for refund:

The customer must return the products without undue delay and, in any case, no later than 30 calendar days from the date on which they inform us of their decision to return the product.

Provided that the product is in perfect condition, clean and with its original packaging, MORRISON undertakes to process the refund of the amount paid for the product within a maximum period of 14 calendar days from the date on which it receives the package at its facilities (with the exception of any additional costs resulting from your choice of a delivery or payment method other than the least expensive standard delivery method we offer). 

In the case of size and model exchanges:

The customer must return the products without undue delay and, in any case, no later than 30 calendar days from the date on which they inform us of their decision to exchange the product.

Provided that the product(s) are in perfect condition, have not been used and have their original packaging, they will be eligible for exchange by MORRISON; MORRISON undertakes to send the products subject to exchange to the Customer within a maximum period of fourteen [14] calendar days from the date on which the package is received at its facilities.

Withdrawal, exchange and return procedure.

To formalize the right of withdrawal, exchanges and/or returns, we provide you with the Reveni platform to make the process easier. You can access it through the following link.

 

If you have any problem with Reveni, you may send the Withdrawal Form (optional) to pedidos@morrisonshoes.com, which you can access through the following link.

 

Once any of the above communications has been received by MORRISON, MORRISON will indicate the shipping method for sending the order to its warehouses and the refund and/or product exchange procedure.

 

For clarification purposes, it is specified that MORRISON has the following return rates through its courier service depending on the customer's town/country, the shipping cost of which must be borne directly by the Customer. These are detailed through the links below:

• Rates for returns.

• Rates for size and model exchanges.

In any case, to process the return of the product for any reason:

A return label will be provided so that you can go to a pickup point (Service Point) to drop off the product to be returned. If the customer prefers home collection instead of going to a Service Point, there is an additional cost of €3 (VAT included), and this service must be requested by email at: pedidos@morrisonshoes.com    
   
The customer may choose a courier company of their choice to send the package to our facilities in Madrid. MORRISON is not responsible for the courier company contracted by the customer for the return of the order.  

In this regard, MORRISON recommends that the customer require the courier company to provide the shipment reference number so that it can be tracked, as well as proof of delivery once the courier has deposited the product at MORRISON's offices, so that the consumer and user has proof that the product has been correctly delivered to MORRISON. 

MORRISON is not responsible for the address to which the customer sends the order for return if it differs from the addresses indicated. The costs of returning the order (such as shipping costs through courier companies) shall be borne directly by the customer.

As a voluntary alternative to the refund of the amount paid, and only for returns over €65, the customer may choose to receive a PURCHASE VOUCHER – RECEIVE €5 EXTRA!, which will include an additional amount of €5 on top of the value of the returned product.

The selection of this option is completely voluntary and constitutes an alternative to a monetary refund.

Purchase voucher conditions:

– Valid for 12 months from the date of issue.
– Can be combined with active promotions at the time of use.
– Valid exclusively for purchases made in our online store.

Once this option has been selected, a code associated with the corresponding amount will be generated automatically and sent to the customer by email.

The code must be entered in the cart during the purchase process and will be single-use, personal and non-transferable.

Choosing the purchase voucher implies express acceptance of these conditions.
Once issued, the voucher will be final and cannot be cancelled, modified or subsequently converted into a monetary refund.

If the customer wants to return the product directly and in person at our own stores, they may do so by presenting the order number to the store staff. Our own stores are Fuencarral 55 (Madrid) and Sierpes 36 (Seville). Returns made in person have no cost.
In any case, the product must be in perfect condition and include all its labels, packaging and, where applicable, original documentation and accessory items that came with it. If the customer does not proceed in this manner, or if the product has suffered any damage:

• Regarding returns for refund: the customer accepts that the product may suffer depreciation in the valuation of the amount to be refunded by MORRISON. Once MORRISON verifies that the order is in optimal condition, MORRISON will proceed to refund all amounts paid by the customer. 
• Regarding returns for size/model exchange: If the product(s) returned to us are not in perfect condition, have been used and/or do not have their original packaging, we will inform the customer that we will not proceed to send the new product(s). Instead, the customer must arrange to collect the returned product(s) in poor condition from our facilities: the customer must hire a courier company of their choice and also pay for the service to collect the product(s) previously sent to us. We would give the customer 30 days to collect the product(s) from our facilities in Madrid (Spain) through their courier company.

Specific rules on size and model exchanges.

If the purchase included several products and you need to make several size exchanges, you must make them all at the same time, so make sure you are satisfied with the size of the products you are not going to return. Returns and exchanges of all products will only be accepted if their original packaging is kept, excluding gift bags.

MORRISON will cover the collection and shipping costs of the new product(s) you wish to exchange for all orders within mainland Spain for purchases made within mainland Spain. In this way, MORRISON will cover the costs of the first size or model exchange within mainland Spain. If a second size or model exchange is required, the customer will be responsible for the return and shipping costs of the new product. 

For international and/or Balearic Islands shipments, the customer will be responsible for the costs arising from the size exchange. For returns, both domestic and international, the customer will be responsible for the corresponding shipping costs. 

In any case, size or model exchanges are subject to stock availability.

Product warranties and specific rules for returns due to manufacturing defects.

In accordance with the General Law for the Defence of Consumers and Users, all products sold by MORRISON are covered for 3 years against any manufacturing defect. If you wish to return a product due to a manufacturing defect, we will cover the costs of returning and replacing it with a product of identical characteristics to the same address as the original shipment.

In all cases, the customer must justify the defects of the products with photographs and must also send us photographs of the product's original packaging so that we can investigate and verify the batch number and match it to the corresponding purchase, thereby facilitating validation that it is a manufacturing defect and not a defect resulting from incorrect use of the product.

Therefore, to avoid problems during transport, please make sure that the package is properly protected and sealed. Once received, we will check its condition. Once we have verified that the item(s), as well as any components, accessories, promotional gifts and documentation, are complete, we will proceed to replace the defective product with another of identical characteristics.

MYSTERY BOX Promotion

By placing an order that includes a reference from the MYSTERY BOX* category, you accept that you are purchasing a product whose contents are a surprise and are assigned at random.

Some of our special products, such as Mystery Boxes, have different conditions from the rest of the store. Due to the nature of this type of product (clearance), exchanges and returns are not accepted once the order has been placed.

This means that:

• You will not be able to request changes of size, model or product.
• Returns and refunds are not accepted.
• The purchase of these products is final.

Before completing your purchase, we recommend that you carefully review the selected size and the product conditions.

This policy applies specifically to products indicated as Mystery Box or those whose page explicitly states that exchanges and returns are not accepted.

If you have any questions before placing your order or any problem with your MYSTERY BOX, please feel free to contact us at pedidos@morrisonshoes.com. We will be happy to help you.

*The MYSTERY BOX category includes the following references:

• BLIND BOX 35
• BLIND BOX 45
• BLIND BOX 59
• BLIND BOX 79
• SUMMER BLIND BOX 79
• MEGA BLIND BOX 89

Do I have to pay anything for returning a defective item?

MORRISON will cover the cost of all returns due to defects, provided that the product flaw is properly justified and the return is made within the established return period.