SHIPPING AND RETURNS

[Shipping]

How is it shipped?

Once the Shipping Confirmation has been sent, the Product will be delivered to the address indicated by the user when placing the Order within a maximum period of seventy-two (72) working hours for mainland Spain. For international shipments within the EU, the maximum delivery time will be five (5) working days, while for international shipments outside the EU, the maximum delivery time will be seven (7) working days (this estimate may increase if the order is held at customs). For both national and international shipments, delivery times may be affected during the BLACK DAYS, CHRISTMAS and SALES campaigns, so during these periods orders may experience a delay of up to ten (10) additional working days.

MORRISON works with a network of external transport companies to manage the delivery of products purchased through our platform. These companies operate independently and are subject to their own terms, conditions and operating policies.

Therefore, MORRISON shall not be held responsible for delays, interruptions, damage, partial or total losses, or any other incident that occurs during the shipping process and is attributable to the transport companies. This includes, but is not limited to, causes such as weather conditions, strikes, logistics congestion, operational errors or any other circumstance beyond MORRISON's direct control.

The customer acknowledges and accepts that the delivery times indicated are estimates provided by the transport companies and may vary for reasons beyond MORRISON's control. In the event of delays or inconvenience, MORRISON will provide reasonable assistance to facilitate communication with the transport company involved, but shall not assume responsibility or offer compensation for problems arising from such situations.
Customers are advised to review the specific terms and conditions of the assigned transport company, which will be available where applicable.

MORRISON shall not assume any responsibility when delivery of the Product cannot be completed as a result of false, inaccurate or incomplete information provided by the User, or when delivery cannot be carried out for reasons beyond the control of the shipping company assigned for this purpose, such as the User's absence or the Product being held at Customs.

If you need urgent delivery, special delivery conditions or have any problem with your order, please contact us at pedidos@morrisonshoes.com.

Shipping costs include packaging, handling and shipping. In very specific cases, they may include a fixed amount and a variable amount depending on the weight of the order, so we recommend that, if you want several products, you place them in a single purchase.

Parcel shipping is subject to the security and delivery conditions of the selected carrier.

Deadline for Three Kings Day shipments:

Spain: Before 30/12

How does the Express Shipping option work?

Our Express Shipping service guarantees that you will receive your order* within 1 working day from the confirmation of your purchase, provided that the purchase was made before 1:00 p.m. (mainland Spain time) on a working day.

⚠️ Orders placed after 1:00 p.m. will be processed on the next working day, so delivery will take place within two working days from the time of purchase.

Deliveries are made from Monday to Friday, excluding local and national public holidays. We follow the Madrid public holiday calendar, as our logistics centre is located there.
The cost of the service is €6.95 for all orders, regardless of the total amount.
Please note that delivery times may vary depending on the delivery location and product availability. If any incident arises that could delay your shipment, we will contact you as soon as possible.

Only valid for shipments within mainland Spain.

If you have any questions about your order, please do not hesitate to write to us at pedidos@morrisonshoes.com.

Where do we ship?

We ship to many countries. For shipments outside mainland Spain, please check the carrier costs. MORRISON does NOT ship to Ceuta and Melilla. 

For orders shipped to the Canary Islands, you can place them through the Banango platform. You need to follow these steps:

     1. Download the Banango app:

         - IOS

         - Android

      2. Visit MORRISON in the stores section.

      3. Add the products you want to your cart and purchase from MORRISON through Banango.

How does CLICK AND COLLECT work?

If you choose the "click and collect" shipping method, you will be able to collect your order at the corresponding store you have selected (Madrid/Seville). We will notify you when your package is ready to be collected, which will occur approximately within 2 to 5 working days from the date of purchase. Once you have been notified that your order is available for collection, it will be reserved for a maximum of 7 days.

How does delivery to a collection point (InPost) work?

 

Our InPost service allows you to receive your order easily and conveniently. You can choose the collection point that best suits your location and collect your package whenever it is most convenient for you, without having to wait at home.

The delivery time is 24 to 72 working hours from the confirmation of your purchase.*

This service is available in Spain, Portugal, France, Belgium, Luxembourg, Italy and Germany. Find your nearest InPost collection point here.

Please note that shipping times may vary depending on the delivery location and product availability. If any incident arises that could delay your shipment, we will contact you as soon as possible.

If you have any questions about the status of your order, please do not hesitate to contact us at pedidos@morrisonshoes.com

*Delivery times may vary depending on the country.

How much does shipping cost?

Shipping to mainland Spain costs €4.95 for purchases up to €65. For purchases over €65, shipping is free. For all other countries, you can check the shipping rates here.

The total amount you pay includes all applicable taxes and duties. We guarantee that there will be no additional charges.

What happens if the selected product is out of stock?

Our system should not allow the sale of any product for which we do not have stock, but if something goes wrong, MORRISON will contact you to find a solution. If the product cannot be obtained within this period, a full refund will be issued.

In August, as distributors and manufacturers are closed, delivery times may increase depending on stock availability. But don't worry: in these cases, you will be informed in advance so that you know exactly when you will actually receive your order.

Procedure for Resolving Order Incidents

If you detect any problem with your order (such as missing, defective or incorrect products, or if you have never received the order), please let us know as soon as possible so that we can resolve it.
To submit a claim, please send us an email at pedidos@morrisonshoes.com with the following information:

• Order number.

• Detailed description of the problem (missing, defective, incorrect or non-received products).

• Photos or any other relevant evidence (if applicable).

If you have received the order, it is essential that you keep the original packaging of the products received, as well as the shipping bag in which they were delivered to you.

Where applicable, we undertake to manage your claim as quickly as possible and offer you a solution within a maximum period of 14 working days from receipt of your claim.

After 14 calendar days from receipt of the order (or from the estimated delivery date if the order has not been received), we cannot guarantee the acceptance of claims related to missing or incorrect products or non-delivery, although we will assess each case individually.

[EXCHANGES AND RETURNS]

What is the period for requesting a size exchange or return? 

The period for any exchange or return is 30 days from receipt of the products. MORRISON CLOTHING S.L. reserves the right to reject returns communicated or sent outside the established period, or products that are not in the same condition in which they were received.

*Only for orders within mainland Spain. 

Legal withdrawal period 

In accordance with articles 102 and 104 of Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws, any user who has completed a purchase through the Website has a period of 14 calendar days to withdraw from the purchase for any reason, from the date of receipt of the order by the user or by the person designated by the user to receive the delivery, other than the carrier.

In the case of a multiple order whose items have been delivered separately, the withdrawal period will be calculated from the day on which the user, or the person designated by the user other than the carrier, took physical possession of the last item in the order. 

In accordance with the current withdrawal policy for e-commerce platforms, we grant consumers using Sequra a period of 30 calendar days to exercise their right of return. The amount will be refunded using the same payment method used for the purchase.

To meet the withdrawal deadline, it is sufficient for the communication concerning the exercise of this right to be sent before the corresponding period expires. 

Contractual periods for exchanges and returns

Without prejudice to the legal right of withdrawal, MORRISON grants customers a period of thirty (30) days for the exchange and/or return of products, starting from the date of receipt of the order by the user or by the person designated by the user to receive the delivery, other than the carrier.

For these purposes, in the event of a return for refund:

The customer must return the products without undue delay and, in any case, within 30 calendar days from the date on which they inform us of their decision to return the product.

Provided that the product is in perfect condition, clean and with its original packaging, MORRISON undertakes to issue the refund of the amount paid for the product within a maximum period of 14 calendar days from the date on which it receives the package at its facilities (with the exception of any additional costs resulting from the choice by the customer of a delivery or payment method other than the least expensive standard delivery method offered by us). 

In the case of size and model exchanges:

The customer must return the products without undue delay and, in any case, within 30 calendar days from the date on which they inform us of their decision to exchange the product.

Provided that the product(s) are in perfect condition, unused and with their original packaging, they will be eligible for exchange by MORRISON, which undertakes to send the exchanged products to the Customer within a maximum period of fourteen [14] calendar days from the date on which the package is received at its facilities.

Withdrawal, exchange and return procedure.

To formalise the right of withdrawal, exchanges and/or returns, we provide you with the Reveni platform to facilitate the process. You can access it through the following link.

 

If you have any problem with Reveni, you may send the Withdrawal Form (optional), which you can access through the following link, to pedidos@morrisonshoes.com.

 

Once any of the above communications has been received by MORRISON, MORRISON will indicate the method for sending the order to its warehouses and the refund and/or product exchange procedure.

 

For clarification purposes, MORRISON has the following return rates through its courier service depending on the customer's location/country, the shipping cost of which must be paid directly by the Customer, as detailed through the following links:

• Return rates.

• Rates for size and model exchanges.

In any case, in order to process the return of the product for any reason:

You will be provided with a Return Label so that you can go to a Service Point to drop off the product to be returned. If the customer prefers home collection instead of going to a Service Point, there is an additional charge of €3 (VAT included), and this service must be requested by email at: pedidos@morrisonshoes.com    
   
The customer may choose a courier company of their choice to send the package to our facilities in Madrid. MORRISON is not responsible for the courier company contracted by the customer for the return of the order.  

In this regard, MORRISON recommends that the customer ask the courier company to provide the shipment reference number so that it can be tracked, as well as proof of delivery once the courier has deposited the product at MORRISON's offices, so that the consumer and user has confirmation that the product has been correctly delivered to MORRISON. 

MORRISON shall not be responsible for the address to which the customer sends the order for return if it differs from the addresses indicated. The costs of returning the order (for example, shipping costs through courier companies) shall be borne directly by the customer.

As a voluntary alternative to the refund of the amount paid, and only for returns over €65, the customer may choose to receive a PURCHASE VOUCHER – RECEIVE €5 EXTRA!, which will include an additional amount of €5 on top of the value of the returned product.

Selecting this option is entirely voluntary and constitutes an alternative to a monetary refund.

Purchase voucher conditions:

– Valid for 12 months from the date of issue.
– Can be combined with active promotions at the time of use.
– Valid exclusively for purchases made in our online store.

Once this option has been selected, a code associated with the corresponding amount will be automatically generated and sent to the customer by email.

The code must be entered in the cart during the purchase process and is single-use, personal and non-transferable.

Choosing the purchase voucher implies express acceptance of these conditions.
Once issued, the voucher will be final and may not be cancelled, modified or subsequently converted into a monetary refund.

If the customer wishes to return the product directly and in person at one of our own stores, they may do so by presenting the order number to the store staff. Our own stores are Fuencarral 55 (Madrid) and Sierpes 36 (Seville). Returns made in person are free of charge.
In any case, the product must be in perfect condition and with all its labels, packaging and, where applicable, original documentation and accessory elements that came with it. If the customer does not proceed in this way, or if the product has suffered any damage:

• Regarding returns for refund: the customer accepts that the product may suffer a depreciation in the amount to be refunded by MORRISON. Once MORRISON confirms that the order is in optimal condition, MORRISON will refund the full amounts paid by the customer. 
• Regarding returns for size/model exchange: If the product(s) returned to us are not in perfect condition, have been used and/or do not have their original packaging, we will inform the customer that we will not proceed to send the new product(s). Instead, the customer must arrange collection of the product(s) returned in poor condition from our facilities. The customer must hire a courier company of their choice and also pay for the service to collect the product(s) they originally sent to us. We will give the customer a period of 30 days to collect the product(s) from our facilities in Madrid (Spain) using their own courier.

Specific rules for size and model exchanges.

If the purchase included several products and you need to make several size exchanges, you must make them all at the same time, so please make sure that you are satisfied with the size of the products you are not going to return. Returns and exchanges of all products will only be accepted if their original packaging is kept, excluding gift bags.

MORRISON will cover the collection and shipping costs of the new product(s) you wish to exchange for all orders within mainland Spain for purchases made within mainland Spanish territory. Therefore, MORRISON will cover the costs of the first size or model exchange within mainland Spain. If a second size or model exchange is required, the customer must bear the return and shipping costs for a new product. 

For international shipments and/or the Balearic Islands, the customer will be responsible for the costs arising from the size exchange. For both national and international returns, the customer will be responsible for the shipping costs arising from them. 

In any case, size or model exchanges are subject to stock availability.

Return acceptance conditions

All returned products will be reviewed by our team before definitively accepting the requested return, exchange or refund.

For a return to be accepted, items must be returned in the same condition in which they were received, with no signs of use other than those strictly necessary to try on the product, and retaining all original elements (including labels, accessories, additional laces and packaging where applicable).

Morrison reserves the right to reject any return that presents any of the following circumstances:

• Products used beyond reasonable fitting/testing.

• Products that have been washed, handled or altered.

• Products damaged by incorrect use, abnormal wear or lack of care.

• Products showing stains, odours, dirt, pet hair, make-up residue or any other element that prevents them from being sold as new products.

• Incomplete products or products missing accessories, components or elements originally included.

• Products sent without adequate protection that have suffered damage during return transport.

Rejected returns

If, after the corresponding review, it is determined that the product does not meet the established return conditions, Morrison may reject the return.

In such case, the customer will be informed of the reason for the rejection and may request that the item be returned to the address they indicate.

Costs arising from rejected returns

For returns managed through the standard service (non-instant), Morrison may pass on to the customer the costs of handling, administrative management and reshipping of the product, set at €15 per rejected item.

For returns managed through instant exchange, instant refund or any other system whereby the customer has previously received the refund amount or a replacement product, Morrison may claim the full amount corresponding to the product when, after review, it is determined that it does not meet the established return conditions.

Unauthorised shipments

Morrison recommends always processing any return through the official channels enabled for this purpose.

Products sent without prior authorisation, outside the established procedures or directly to our facilities without a valid return request may experience delays in processing and will also be subject to these review and acceptance conditions.

If the return is rejected, the costs arising from management, storage, handling or reshipping will be borne by the customer.

Verification and fraud

Morrison reserves the right to carry out the necessary checks to verify the authenticity of any return, exchange or reported incident.

If reasonable evidence of fraud, abuse of return policies, misuse of refund services or any conduct contrary to contractual good faith is detected, Morrison may reject the corresponding request, temporarily suspend future returns associated with the account or take any legal action that may be appropriate.

Exceptions

None of the above shall limit the rights that correspond to the consumer under current legislation on consumer matters, warranties and consumer and user protection.

Product warranties and specific rules for returns due to manufacturing defects.

In accordance with the General Law for the Defence of Consumers and Users, all products sold by MORRISON are covered for 3 years against any manufacturing defect. If you wish to return a product due to a manufacturing defect, we will cover the costs of returning and replacing it with a product of identical characteristics at the same address as the original shipment.

In any case, the customer must justify the product defects with photographs. The customer must also send us photographs of the original product packaging so that we can carry out an investigation, check the batch number and verify which purchase it corresponds to, in order to validate whether it is a manufacturing defect and not a defect resulting from incorrect use of the product.

Therefore, to avoid transport problems, please make sure that the package is properly protected and sealed. Once received, we will review its condition. Once we have verified that the item(s), as well as any components, accessories, promotional gifts and documentation, are complete, we will proceed to replace the defective product with another of identical characteristics.

MYSTERY BOX Promotion

By placing an order that includes a reference from the MYSTERY BOX* category, you accept that you are purchasing a product whose content is a surprise and is assigned randomly.

Some of our special products, such as Mystery Boxes, have different conditions from the rest of the store. Due to the nature of this type of product (clearance), exchanges or returns are not accepted once the order has been placed.

This means that:

• You will not be able to request size, model or product exchanges.
• Returns or refunds are not accepted.
• The purchase of these products is final.

Before placing your order, we recommend that you carefully check the selected size and the product conditions.

This policy specifically applies to products indicated as Mystery Box or those whose page explicitly states that exchanges or returns are not accepted.

If you have any questions before placing your order or any problem with your MYSTERY BOX, please do not hesitate to contact us at pedidos@morrisonshoes.com. We will be happy to help you.

*The following references are included within the MYSTERY BOX category:

• BLIND BOX 35
• BLIND BOX 45
• BLIND BOX 59
• BLIND BOX 79
• SUMMER BLIND BOX 79
• MEGA BLIND BOX 89

Do I have to pay anything for the return of a defective item?

MORRISON will cover the cost of all returns due to defects, provided that the product defect is duly justified and the return is made within the stipulated return period.