Terms of service
GENERAL CONDITIONS OF MORRISON CLOTHING, S.L.
In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), MORRISON CLOTHING SL informs you that it is the owner of the website www.morrisonshoes.com (hereinafter, the “Website”).
In accordance with the requirements of article 10 of the aforementioned Law, MORRISON CLOTHING informs you of the following information: The owner of this website is MORRISON CLOTHING SL, with CIF B87588430 and registered office at C/ SANCHO DÁVILA 15, 2º2 28028, MADRID, registered in the Mercantile Registry, in volume 34863, folio 106, page m627025 and entry 1. The email address to contact the company is: info@morrisonshoes.com .
ACCEPTANCE OF THE USER
MORRISON CLOTHING, S.L. (hereinafter, “MORRISON”), through this document, regulates the access and use of the website www.morrisonshoes.com (hereinafter, the “Website”) by Internet users. A user is understood to be any person who browses or accesses the services and products offered by the Website. In turn, a client is understood to be any user who has purchased any MORRISON product through the Website.
In any case, the user who browses and accesses the Website accepts, in their entirety, these General Conditions.
Occasionally, MORRISON may offer services through the Website that may be subject to specific conditions of their own, of which the user will be informed.
USE OF THE WEBSITE
The user agrees to use the Website in an appropriate and lawful manner, respecting, at all times, current legislation and this document. Specifically, the following are prohibited, but are not limited to:
Causing damage to the service: Engaging in any conduct that may cause damage, interruptions, or errors in the operation of the computer service or the Website.
Breaching security: Breaking or attempting to breach the security or authentication measures of the Website, as well as accessing restricted areas of the same without proper authorization.
Improper use of identity: Using the Website under a false identity or one belonging to a third party without the express consent of said third party.
Purposes contrary to ethics and the law: Using the Website for purposes that go against good faith, morality, public order or that may harm other users, as well as using the Website for purposes contrary to the law and to the detriment of other users.
Legal breach:Carrying out any other activity that is prohibited by applicable legislation or that violates intellectual property rights, industrial property rights or any other third party rights.
Disseminate illegal content: Publish, distribute or facilitate access to content that is illegal, obscene, threatening, abusive, defamatory, invasive of the privacy of others or that incites hatred.
Make fraudulent transactions: Use the Web to carry out fraudulent transactions, as well as make purchases without the intention of fulfilling payment obligations.
Alter information: Modify or alter any content on the Website without the proper authorization of the owner.
ACCESS TO THE WEBSITE AND REGISTRATION
Access and navigation of the Website by users is free of charge.
To make a purchase of products or services offered at any given time on the Website, the user will be required to complete the registration process described during the Website browsing process. You can also consult the process at the following link. In any case, the user must provide truthful and lawful information during the registration process. Once the registration process is complete, the user agrees to diligently safeguard their access credentials, preventing them from being used by third parties. The user shall be solely responsible for any illegitimate use of credentials on behalf of another person as a result of a lack of due diligence in their safekeeping.
ERRORS IN THE PURCHASE PROCESS AND IN USER DATA
MORRISON, pursuant to the provisions of articles 1,450 and 1,258 of the Spanish Civil Code, adheres to the principles of good faith and due diligence in all transactions carried out through its website. The user, as buyer, is informed and accepts that for the perfection of the purchase and sale it is essential to act in good faith, which implies the verification and acceptance of the information provided regarding the products, prices and conditions of the transaction.
In the event of errors in the description of products, prices or any other relevant information, MORRISON undertakes to notify the user as soon as possible, in order to obtain the user's express acceptance for the purposes of definitively materializing the purchase of the product. On the other hand, in the event that an error is detected in the price of any of the products and once the transaction has been executed, the order will be canceled with its corresponding refund to the same payment method used by the user, who will be notified of this via mail.
MORRISON is committed to making its best efforts and executing all necessary actions and processes to minimize any errors that may arise. If the user detects an error in their personal data provided during registration, they can correct it by accessing the "Edit Addresses" section located in the section of the Website called "My Account."
For errors in the data provided during the purchase, you can contact Customer Service through the following email: pedidos@morrisonshoes.com or via WhatsApp chat at +34 617 64 70 04 (hereinafter, "Customer Service").
In any case, please be advised that when purchasing any item, the Website provides spaces that require data confirmation, as well as a preview of the items purchased and the user's data, allowing errors to be corrected before paying. If you detect an error after payment, please notify Customer Service immediately.
LIMITATION OF LIABILITY
MORRISON is not responsible, under any circumstances, for damages or losses of any kind that users may suffer and that may arise from:
Improper access and use: MORRISON will not be responsible for damages arising from improper access to or use of the Website by users.
Third-party and user content: MORRISON is not responsible for the information, opinions or content of third parties that may be linked, referenced or published on the Website.
If the Website allows user participation in the form of comments or content, MORRISON will not be responsible for the content published by them, provided that it acts as a mere intermediary and any content that is reported and considered inappropriate is removed. Under no circumstances will MORRISON be liable for any legal violations that users may commit when using the Website.
Service Interruptions: MORRISON is not liable for any interruptions, outages, or failures in the service that may affect the availability of the Website, whether due to maintenance, updates, or reasons beyond MORRISON's control, such as interruptions due to infrastructure problems that affect its operation, or any other circumstances.
Damage due to technical problems or computer attacks: MORRISON is not responsible for damage caused to users' equipment as a result of viruses, malware, hacking or any other type of damage that may result from access to or use of the Website, as well as the possible loss or theft of data that may occur due to these circumstances.
Force majeure: MORRISON will not be responsible for damages arising from force majeure that prevent the normal operation of the Website or that hinder access to it.
Force majeure events that exempt MORRISON from any liability include, but are not limited to, natural disasters such as earthquakes, floods, and storms; health crises, such as epidemics or pandemics; telecommunications infrastructure failures and power outages; disruptions caused by third parties, including cyberattacks and sabotage; armed conflicts and social unrest; administrative decisions restricting service; non-compliance by essential service providers; extreme weather conditions that prevent the operation of facilities; and acts of authority restricting access to the website. These situations are considered unforeseeable and uncontrollable, and the owner will not be liable for any damages or losses that may result from them.
MORRISON does not guarantee the availability, continuity or correct functioning of the Website, and reserves the right to temporarily or permanently suspend access to it without prior notice, in order to perform maintenance, updates or improvements, as well as to modify or delete content, or at its sole discretion.
MORRISON assumes no responsibility arising from content generated by third parties or linked to this Website. Any external links or third-party resources accessed from this page are provided for informational purposes only and do not imply approval, control, or supervision by MORRISON, who declines any responsibility for the content and accuracy of the information contained in such external sites.
If a user becomes aware of the existence of any illicit or illegal content, they must notify MORRISON as soon as possible so that appropriate measures can be taken.
INDUSTRIAL AND INTELLECTUAL PROPERTY
The content of the Website, including, but not limited to, text, images, data, logos and other graphic elements, is the exclusive property of MORRISON or its legitimate licensors, all of which are protected by current legislation on intellectual and industrial property.
The logo and the “MORRISON” trademark of this Website are registered with the Spanish Patent and Trademark Office.
The owner of the Website has the exclusive right to exploit them in any form and, in particular, the rights of reproduction, distribution, public communication and transformation.
The consultation and download by the user of any of the elements of the Website does not imply the transfer of any intellectual or industrial property rights over said elements, and any unauthorized use, distribution, or exploitation that exceeds personal or private purposes is expressly prohibited without the prior express consent of MORRISON.
COOKIE POLICY
The Website uses so-called "cookies". MORRISON makes all the detailed information available to the user through the Cookies Policy.
For more information, consult the Cookies Policy through the following link.
DATA PROTECTION
MORRISON is responsible for the processing of the personal data of users processed through the Website.
In accordance with the provisions of current regulations on the Protection of Personal Data, we inform you that your data will be incorporated into the processing system owned by MORRISON with CIF B87588430 and registered office at C/ SANCHO DÁVILA 15, 2º2 28028, MADRID, in order to facilitate, expedite and fulfill the commitments established between both parties. In compliance with current regulations, MORRISON informs you that the data will be kept for the period strictly necessary to comply with the aforementioned provisions.
Unless you inform us otherwise, we will understand that your data has not been modified, that you agree to notify us of any changes and that we have your consent to use them for the aforementioned purposes.
MORRISON informs you that it will process the data in a lawful, fair, transparent, adequate, relevant, limited, accurate and up-to-date manner. For this reason, MORRISON undertakes to adopt all reasonable measures to ensure that these data are deleted or rectified without delay when they are inaccurate.
In accordance with the rights conferred on you by current data protection regulations, you may exercise the rights of access, rectification, restriction of processing, deletion, portability and objection to the processing of your personal data, as well as the consent given for the processing thereof, by directing your request to the postal address indicated above or to the email address pedidos@morrisonshoes.com.
In any case, you may contact the competent Supervisory Authority to file any claim you deem appropriate. If you need Complaint Forms, you can contact pedidos@morrisonshoes.com and we will provide them to you.
For any complaints or queries regarding data protection, users can contact the Spanish Data Protection Agency (AEPD), the body responsible for ensuring the protection of citizens' rights with regard to their personal data, whose contact details are provided through the following link.
METHODS OF PAYMENT
We accept debit or credit cards (Visa, Maestro, Mastercard & American Express), PayPal, Shop Pay, Google Pay, Sequra, Bizum or Klarna*. All our transactions are secure.
*About paying with Klarna, you can find more information here.
Sequra: Choose to pay with complete flexibility. You decide, interest-free or with a small cost and terms of up to 18 months. Make payments in advance or change the dates; you're in control of your finances. Clear, transparent costs with instant approval. Sounds good, doesn't it? Shop with seQura in a flash. With just 5 details, no paperwork, and no need to upload any documents. Easy, fast, and secure. Choose seQura as your payment method and select the number of installments at the end of your order.
Complete 5 details and we'll instantly confirm your purchase. Today you only pay the first installment. Enjoy your purchase and pay comfortably. Your payments will be made automatically each month.
By confirming a payment through the Website, the user guarantees that they are the owner or authorized to use the card or payment method entered. Payments are subject to verification and authorization by the issuing entities and payment platforms; if they are not authorized, we will not be able to formalize the order or assume responsibility for delays or non-delivery of the products. Payments will be made in euros (€), and since MORRISON is domiciled in Spain, we inform you that if any user processes the purchase with a card issued by a foreign bank, the issuing bank may apply additional charges for being an international transaction or currency conversion. MORRISON is not responsible for these charges, and it is advisable to consult with the issuing entity before completing the purchase.
SHIPPING, EXCHANGES AND RETURNS
Click the following link to learn about our shipping, exchanges and returns policy.
DISCOUNTS AND PROMOTIONAL CODES
All discounts and promotions offered on our website are valid only during the period indicated in each case (both for individual, personalized, and generic discounts) and may be subject to availability limitations, specific dates, or additional conditions. Discounts cannot be combined with each other, unless otherwise indicated in the promotion or by express indications from MORRISON.
Promotional codes must be entered during the purchase process to be applied (during the checkout process of the purchase on the website). Only valid promotional codes officially issued by MORRISON and within the stated validity period will be accepted. The company reserves the right to cancel any order using an incorrect, invalid, or fraudulently used promotional code.
Discounts will be applied exclusively to the retail price of the product, before shipping costs are applied in accordance with the rates applicable at any time, unless otherwise indicated. Some discounts may be limited to certain products, categories, or customers, as specified in the applicable promotion.
MORRISON reserves the right to modify, suspend, or cancel any promotion or discount without prior notice, especially in cases of typographical errors, technical problems, or indications of abusive or fraudulent use.
In the case of returns of products purchased with a discount, the amount actually paid by the customer will be refunded, adjusted for the applied promotion. In the event of partial returns of an order to which a minimum purchase discount has been applied, said discount may be recalculated or withdrawn if the return affects the initial conditions of the promotion.
Certain products or collections may be excluded from promotions or discounts. These exclusions will be indicated on the product sheet or in the specific terms of the promotion.
The winter sales will begin on 26 December 2025 at 10:00 AM GMT+1 in all countries except Spain, where the sales will start on a different date. If you have any questions, please contact pedidos@morrisonshoes.com.
The bandana gift promotion is not compatible with the purchase of gift cards.
MYSTERY BOX:
The Mystery Box is a surprise pack where you choose your size and receive a selection of Morrison products without knowing exactly what you’ll get.
Each pack includes different combinations (sneakers, t-shirts or hoodies), always with a value higher than the price you pay.
This product is only available in the following countries: Spain, Portugal, Germany, Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania and Sweden.
By placing an order, you accept that you are purchasing a Mystery Box product, whose content is a surprise and assigned randomly.
Some of our special products, such as Mystery Boxes, have different conditions from the rest of the store. Due to the nature of these products, exchanges and returns are not accepted once the order has been placed.
This means that:
You will not be able to request size, model or product changes.
Returns and refunds are not accepted.
All purchases are final.
Before placing your order, we recommend carefully checking your selected size and the product conditions.
This policy applies specifically to products marked as Mystery Box or those that explicitly state on their product page that exchanges and returns are not allowed.
If you have any questions before placing your order, feel free to contact us at pedidos@morrisonshoes.com — we’ll be happy to help.
MORRISON MEMBERS
MORRISON offers users and/or customers a customer loyalty plan that allows access to special promotions and exclusive discounts. The specific terms and conditions of this loyalty plan are published on the MORRISON website. Users can access this information directly through the following link.
Participation in the loyalty plan is subject to the conditions established on the website and may be modified at any time, with the user being responsible for periodically consulting these terms.
INTEGRITY OF THE GENERAL CONDITIONS
MORRISON's failure to require strict compliance with any of the user's obligations under these General Conditions, as well as MORRISON's failure to exercise any of its rights or actions under these General Conditions, shall not be deemed a waiver or limitation of such rights or actions, nor will it relieve the user from the obligation to comply with said obligations.
MORRISON's waiver of any specific right or action will not imply a waiver of any other rights or actions arising from these General Conditions.
Furthermore, any waiver by MORRISON of any of the provisions of these General Conditions, or of the rights or actions arising from the Contract, will not be effective unless expressly established as such, or formalized by express notification by MORRISON to the users and/or clients.
PARTIAL CANCELLATION
In the event that any of the provisions of these General Conditions are declared null and void by a final decision of the competent authority, the remaining provisions will remain in full force and effect, without said declaration of nullity affecting the validity of the remaining terms of the General Conditions not affected by such declaration.
MODIFICATION OF THE GENERAL CONDITIONS
MORRISON expressly reserves the right to modify and/or update these General Conditions, said modifications not affecting previously made contracts.
The user acknowledges and accepts that it is their responsibility to review the website and these General Conditions.
APPLICABLE LAW AND JURISDICTION
These General Conditions are governed by Spanish law. MORRRISON and the user expressly submit to the competent Courts and Tribunals for any dispute that may arise between the parties arising from access to or use of the Website and the provision of services.
Likewise, we provide you with the link to the European Union's Online Dispute Resolution platform https://webgate.ec.europa.eu/odr
CLAIMS
MORRISON provides users with a specific and appropriate channel for the processing and management of claims, in compliance with current regulations on consumer affairs and electronic commerce.
To this end, users may direct their complaints, incidents or requests for information through the following means, which are also expressly detailed in the Terms and Conditions:
E-mail: pedidos@morrisonshoes.com
Telephone: +34 617 647 004
WhatsApp Chat: available through the following link.
Schedule:
Monday to Thursday: 9:00-18:00 GMT+2
Friday: 9:00-15:00 GMT+2
Local and national holidays do not apply.
Communications received through this channel will be managed by the MORRISON customer service team, who will respond as quickly as possible.
MORRISON confirms its adherence to the Unified Complaints System (SUR) of the Community of Madrid, and facilitates access to the official complaints form model of the Municipal Consumer Information Office (OMIC) through the following link.
In the event that the claims submitted do not receive a satisfactory response or are not attended to within the legally established period, MORRISON informs users of their right to contact the competent consumer authorities in their autonomous community. To this end, the link to the official directory of autonomous bodies is provided.
MORRISON informs consumers that, at European level, they can contact the European Consumer Centre in Spain through the following link.
And, until its planned cessation on July 19, 2025, the European Commission's online dispute resolution platform is available through the following link.
Likewise, MORRISON reserves the right to assess its adherence, where appropriate, to the electronic claims management systems enabled by certain autonomous communities - such as the HOJ@ system of the Regional Government of Andalusia - as well as to consumer arbitration systems, under the terms provided for by the applicable regulations. Information on the consumer arbitration system in the Community of Madrid is available at the following link.