Frequent questions

The customer will assume the costs of changing the size or model.

If your purchase includes several products and you need to make several size changes, you will have to do them all at once, so make sure you are satisfied with the size of the products you are not going to return.

In any case, the products to be exchanged must be in perfect condition, unused and in their original packaging. Therefore, to avoid problems during transport, please ensure that the package is properly protected and sealed. Once received, we will check their condition. Once we verify that both the item(s), as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to exchange the item.

To formalize the return or exchange, it will first be essential to contact the Morrison exchange and returns portal: Reveni

Once this communication has been received, Morrison will inform you of the process to follow to change the size.

1- We will need you to tell us which email address you used to place the order in the online store, send us photographs of the product you want to exchange and tell us which product you want to receive in exchange.

2- If the product you want to exchange is in the same condition as when you received it, you would have to hire a courier and send the products to be exchanged to our warehouses in Madrid. Once we receive and verify that both the item(s), as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to send you the new product you requested. We will take care of the first size exchange shipment from Spain to your country.

You have 30 days from receiving your order to request a change of size/model.

Orders from Australia, Canada, the United States, and the United Kingdom do not allow size or model exchanges, but returns are accepted.

Morrison will assume the costs of returning and shipping the new product/s that you want to exchange for all orders in the Spanish peninsular territory . In this way, Morrison will assume the costs of the first size or model change. If you need a second change in size or model, the customer will be responsible for the costs of returning and shipping a new product.

In the event that your purchase included several products and you need to make several size changes, you must do them all at the same time, so make sure that you are satisfied with the size of the products that you are not going to return.

In any case, the products to be exchanged must be in perfect condition, unused and in their original packaging. Therefore, to avoid problems during transportation, please ensure that the package is properly protected and sealed.

To formalize the exchange, it will first be essential that you contact Morrison on its exchange and returns portal: Reveni

The process consists of:

1- We will need you to tell us the order number and email address with which you placed the order in the online store and tell us what product you want to receive in exchange.

2- If the product you want to exchange is in the same condition that you received it, we would hire a courier to make the exchange. You would have to send us the product to be returned and, once received at our facilities, we would send you the new size/model to the address of the original order.

You have 30 days from when you receive the order to request a size/model change

If the User is not satisfied with the products received in their order, in accordance with the General Law for the Defense of Consumers and Users, they will have a period of 14 calendar days to return the product without penalty and without needing to state the reasons, although they will be responsible for the cost of returning the order to Morrison's warehouse.

All shipping costs (including customs fees, if applicable) must be fully covered by the customer. The customer must also ensure that no additional costs are incurred upon delivery of the package to our warehouses. Any incident or payment request from the logistics company at the destination will be rejected, and the package will be returned to its origin.

To formalize the return, you must first contact Morrison through the Reveni returns portal.

Upon receipt of this notification, Morrison will inform you how to ship the order to its warehouses. The order must be unused and include all labels, packaging, and, where applicable, documentation and original accessories that came with it.

As soon as the product is received and we verify that it is in adequate condition, the amount of the purchased products will be refunded.

If you prefer, you can also return the item to any of our stores:

Fuencarral Street 55 (28004, Madrid) 912 60 52 84
Calle Sierpes 36 (41004, Seville) 955 11 18 33

Shipments to mainland Spain will take approximately 48-72 hours to arrive at your home or destination on business days.

For shipments outside of Spain, delivery times may vary between 5 and 7 business days.

This estimate may be higher if the order is held in customs.

During sales periods (January, July, August, November and December 2024) shipments may experience a delay of up to twice their usual transit time.

If you need faster delivery and you live in the mainland Spain, please contact us at pedidos@morrisonshoes.com before placing your order to find out if “24-hour express delivery” is available in your town or not. 24-hour express delivery has an extra cost of €4.95 and is not available in all towns.

You can now purchase Morrison products with shipping to the Canary Islands from the Banango app. Just follow these steps:

1. Download the Banango app:
- IOS: https://apps.apple.com/es/app/canarias-prime/id1569577692?ign-mpt=uo%3D2
- Android:https://play.google.com/store/apps/details?id=com.canariasprime.app&pli=1

2. Visit Morrison in the shopping section

3. Add the products you want to your cart and shop at Morrison with Banango.

If you choose the "click and collect" shipping method, you will have the opportunity to collect your order at the corresponding store you have selected (Madrid/Seville). We will notify you when your package is ready for pickup, which will occur approximately within 2 to 5 business days of your purchase. Once notified that your order is available for pickup, it will be held in reserve for a maximum of 14 days.

Our Express Shipping service guarantees that you'll receive your order* within one business day of confirming your purchase , provided it was placed before 1:00 PM (Central European Time) on a business day.

⚠️ Orders placed after 1:00 PM will be processed the next business day , so delivery will take place within two business days of purchase.

Deliveries are made Monday through Friday, excluding local and national holidays. We follow the Madrid holiday calendar , as our logistics center is located there.
The service fee is €6.95 for all orders, regardless of the total amount.
Please note that delivery times may vary depending on the delivery location and product availability. If any issues arise that could delay your shipment, we will contact you as soon as possible.

Only valid for shipments within the Iberian Peninsula (Spain).

If you have any questions about your order, please feel free to contact us at pedidos@morrisonshoes.com

Our InPost service allows you to receive your order easily and conveniently. You can choose the pickup point that best suits your location and pick up your package at a time that's most convenient for you, without having to wait at home.

Delivery time is 24 to 72 business hours from the date of your purchase confirmation.*

This service is available in Spain, Portugal, France, Belgium, Luxembourg, Italy, and Germany. Find InPost collection points here.

Please note that shipping times may vary depending on the delivery location and product availability. If any issues arise that could delay your shipment, we will contact you as soon as possible.

If you have any questions about the status of your order, please do not hesitate to contact us at pedidos@morrisonshoes.com

*Delivery times may vary depending on the country.

Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (mainland and Balearic Islands), Sweden, Switzerland, the United Kingdom and the United States.

When your order has been sent to the courier you will receive a link, through that link you will be able to see the status of your updated shipment

The link will reach you and will be activated approximately 24 business hours after placing the order.

If you have any questions, you can contact us at orders@morrisonshoes.com

It means that the model has quickly become one of our best-selling products so we have had to put it on pre-sale. This means that we currently have a waiting list because we produce a limited number of units. Customers who purchase during the pre-sale are on this list and will have their pair of shoes insured until supplies last.

We recommend that you consult the size guide for each item to find out which Morrison size best fits your foot measurement.

The size guides are indicative,

If you hesitate between two sizes, we recommend taking the larger of the two (especially in ALPHA, ZETA, SWIMSUITS and HIGHER).

If your size is always the same, take the same one you usually wear.

We have sizes from 36 to 46 and from sa to xxl

If when you receive your order, the chosen size is not appropriate, contact us to make an exchange on our exchange and returns portal: Reveni

We recommend not putting your shoes in washing machines/dryers.

In the case of sneakers that are not suede:

The correct way to clean them is to use a slightly damp cloth and a brush with soft bristles for more difficult stains. The shoe must always be cleaned evenly.

In the case of sneakers that are made of suede:

The correct way to clean and care for your Morrisons is to use special suede products or wipe the entire surface of the shoes with a slightly damp cloth and let them dry naturally.

On our website you can find various cleaning and maintenance products to always have your Morrisons ready. We recommend using the cleaning kit that contains a cleaning crepe that will help you remove dirt stains quickly and a water-repellent spray that will protect the suede from moisture.

However, if you have any questions you can contact us at orders@morrisonshoes.com

We have 4 different gift cards, with closed amounts of 50, 75, 100 and 150 euros.

They are virtual products. As soon as you make the purchase, the card and its instructions for use will be sent by email to the email address you have provided (it can be your own or that of the person you are giving as a gift, but keep in mind that you will receive it at the same time as the one you complete the order).

· This card is valid in all products on the web and Morrison stores. Does not include Shipping Costs

· It does not have an expiration date and its use is compatible with purchases of greater or lesser value than the amount charged.

· Returns of gift cards are not allowed.

Morrison Members is our loyalty program and is designed to reward our customers for every purchase and action they make on our website.

Every time you shop or interact with us, you earn points that you can redeem for discounts and other exclusive benefits.

Additionally, the points you accumulate also allow you to level up and access certain additional privileges depending on your level within the program.

Learn more about our loyalty program at the following link.

Become a member
When you register as a member, you will receive an initial 250 points .
Make a purchase
For every euro (€) spent, you get 5 points .
Recommend to a friend
Give €10 to a friend and when they make their first purchase, you will receive 500 points .
Follow us on TikTok
By following us on our official TikTok account, you will earn 25 points .
Follow us on Instagram
By following us on our official Instagram account, you will receive 25 points .
Subscribe to our newsletter
By subscribing to our newsletter, you will receive 50 points .
Indicate your birthday
By registering your birthday, you will earn 50 points as a gift.

Learn more about our loyalty program at the following link.

Levels are determined by the amount of points you accumulate. We have three levels in our loyalty program:

Rookie : 0 - 999 points
Pro : 1000 - 1999 points
Legend : 2000+ points

The more points you accumulate, the greater the benefits and rewards you can access. Once you reach a level, you will have a 12-month period to maintain it. At the end of this period, your level will be re-evaluated based on the points generated during that year.

Learn more about our loyalty program at the following link.

When you refer a friend to Morrison Shoes, you both win.

Your friend will automatically receive a €10 coupon to use on their first purchase.

When your friend makes this purchase of more than €50, you will receive 500 points in your account once the order has been approved (30 days from the purchase).

Remember that you can share your referral link from your private area on our website.

Learn more about our loyalty program at the following link.

Morrison Culture is a space dedicated to all those who create their own destiny. To those who strive to differentiate themselves, who take risks and who thus share our brand philosophy.

#BUSCAELFARO is a story of overcoming. To find your true purpose in life and fight to achieve it. Fall down and get up to fulfill your true dream: live and grow day by day doing what you are truly passionate about.

We want to bring together the true Influencers here. To those who bring together the values of effort, talent, perseverance and creativity, and do so independently in very diverse areas: music, art, sports, fashion, entrepreneurship... For us, they are the best ambassadors of the brand and we are determined to support them in their dreams.

For more information you can leave us your contact email at https://morrisonshoes.com/pages/culture

FREQUENT QUESTIONS