The shoes are designed 100% in Spain.
All Morrison sneakers are unisex.
1- Online store www.morrisonshoes.com
2- Morrison Stores physical stores
We currently have more than 350 points of sale in Spain and France. The schedules/prices may vary in each of them.
1. Via email to pedidos@morrisonshoes.com
2. By phone + 34 617 64 70 04 You can contact us by WhatsApp (national and international) or by phone (national calls only)
Whether you write to us by WhatsApp or by email, we will always try to answer you in less than 48 working hours.
Shipments to the Spanish peninsular territory will take approximately 48-72 hours to arrive at your home or destination point on business days.
For shipments outside of Spain, delivery times may vary between 5 and 7 business days.
During sales periods (July, August, November and December 2023) shipments may experience a delay of up to twice the time of their usual transit time.
If you need faster shipping and you live within the peninsula, contact us at orders@morrisonshoes.com before placing your order to find out if “24-hour express shipping” is available in your city or not. 24-hour express shipping has an extra cost of €4.95 more and is not available in all towns.
Shipments to Spain (Peninsula) have a cost of €4.95 up to a purchase of €65.
For purchases over 65 euros, shipping costs are free. For shipments outside of Spain (Peninsula) and the EU, consult orders@morrisonshoes.com for prices. If you choose the payment option with Paypal, there will be an additional cost of 1 euro (non-refundable).
You can now purchase Morrison products with shipping to the Canary Islands from the Banango app. Just follow these steps:
1. Download the Banango app:
- IOS: https://apps.apple.com/es/app/canarias-prime/id1569577692?ign-mpt=uo%3D2
- Android:https://play.google.com/store/apps/details?id=com.canariasprime.app&pli=1
2. Visit Morrison in the shopping section
3. Add the products you want to your cart and shop at Morrison with Banango.
Currently we cannot deliver there, we are working on it so that in the future it will be possible for us to send products there.
If you are interested, we have agreements with some multi-brand points of sale where they sell our shoes. If you want more information about them, contact pedidos@morrisonshoes.com
Yes, as long as it hasn't been shipped yet.
Please notify us of the change of information as soon as possible by phone/Whatsapp at + 34 617 64 70 04 or by email at ventas@morrisonshoes.com and we will do our best to change your information before delivering the package to the courier.
You have the option to include a wrapping bag in your order for €1 more. The package will not arrive wrapped but you will receive the box along with a special bag so you can prepare it however you want. Returns of gift bags are not accepted.
We recommend that you consult the size guide for each item to find out which Morrison size best fits your foot measurement.
The size guides are indicative,
If you hesitate between two sizes, we recommend taking the larger of the two (especially in ALPHA, ZETA, SWIMSUITS and HIGHER).
If your size is always the same, take the same one you usually wear.
We have sizes from 36 to 46 and from sa to xxl
If when you receive your order, the chosen size is not appropriate, contact us to make an exchange on our exchange and returns portal: Reveni
When your order has been sent to the courier you will receive a link, through that link you will be able to see the status of your updated shipment
The link will reach you and will be activated approximately 24 business hours after placing the order.
If you have any questions, you can contact us at orders@morrisonshoes.com
The period for any exchange or return is 30 days.
Due to the Christmas period, the period for exchanges and returns is extended for purchases made between November 15, 2023 and December 15, 2023 until January 15, 2024.
Morrison will assume the costs of returning and shipping the new product/s that you want to exchange for all orders in the Spanish peninsular territory . In this way, Morrison will assume the costs of the first size or model change. If you need a second change in size or model, the customer will be responsible for the costs of returning and shipping a new product.
In the event that your purchase included several products and you need to make several size changes, you must do them all at the same time, so make sure that you are satisfied with the size of the products that you are not going to return.
In any case, the products to be exchanged must be in perfect condition, unused and in their original packaging. Therefore, to avoid problems during transportation, please ensure that the package is properly protected and sealed.
To formalize the exchange, it will first be essential that you contact Morrison on its exchange and returns portal: Reveni
The process consists of:
1- We will need you to tell us the order number and email address with which you placed the order in the online store and tell us what product you want to receive in exchange.
2- If the product you want to exchange is in the same condition that you received it, we would hire a courier to make the exchange. You would have to send us the product to be returned and, once received at our facilities, we would send you the new size/model to the address of the original order.
You have 30 days from when you receive the order to request a size/model change
The client will assume the costs of changing size or model.
In the event that your purchase included several products and you need to make several size changes, you must do them all at the same time, so make sure that you are satisfied with the size of the products that you are not going to return.
In any case, the products to be exchanged must be in perfect condition, unused and in their original packaging. Therefore, to avoid problems during transportation, please ensure that the package is properly protected and sealed. Once received/s, we will check their status. As soon as we verify that the item(s), as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to exchange the item.
To formalize the return or exchange, it will first be essential to contact the Morrison returns and exchanges portal: Reveni
Once this communication is received, Morrison will indicate the process to follow to make the size change.
You have 30 days from when you receive the order to request a size/model change
In the event that there is a price difference in your favor, we will reimburse you in the same form of payment that you used when placing the order, as soon as we receive the product you have returned at our facilities.
If there is a price difference in our favor, you will have to pay us this price difference before we make the change.
In the event that the User is not satisfied with the products received in their order, the User, in accordance with the General Law for the defense of Consumers and Users, will have a period of 14 calendar days to return the product without any penalty. and without needing to indicate the reasons, although you must bear the cost of returning the order to the Morrison warehouse.
To formalize the return, you must first contact Morrison on the Reveni returns portal
Once said communication is received, Morrison will indicate how to send the order to its warehouses, which must be unused and with all its labels, packaging and - where applicable - documentation and original accessory elements that came with it.
As soon as the product is received and we verify that its condition is adequate, the amount of the purchased products will be refunded.
If you prefer, you can also make the return at any of our three own stores:
It usually takes about 4 weeks to replenish the sizes of those models that will be kept in the collection.
Austria, Belgium, Czech Republic, Spain, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia and Slovenia
We accept debit or credit cards (Visa, Maestro, Mastercard & American Express), PayPal, Shop Pay, Google Pay, Bizum or Klarna*. All our transactions are secure.
*You can find more information about how to pay with Klarna here.
They are completely safe. We have different security protocols with our banks and online servers so that your experience is free of insecurities.
If you want to request an invoice, contact pedidos@morrisonshoes.com with the reference of your order and the information for the invoice:
We hope to be able to provide it to you within a maximum period of 7 days.
We recommend not putting your shoes in washing machines/dryers.
In the case of sneakers that are not suede:
The correct way to clean them is to use a slightly damp cloth and a brush with soft bristles for more difficult stains. The shoe must always be cleaned evenly.
In the case of sneakers that are made of suede:
The correct way to clean and care for your Morrisons is to use special suede products or wipe the entire surface of the shoes with a slightly damp cloth and let them dry naturally.
On our website you can find various cleaning and maintenance products to always have your Morrisons ready. We recommend using the cleaning kit that contains a cleaning crepe that will help you remove dirt stains quickly and a water-repellent spray that will protect the suede from moisture.
However, if you have any questions you can contact us at orders@morrisonshoes.com
Morrison Culture is a space dedicated to all those who create their own destiny. To those who strive to differentiate themselves, who take risks and who thus share our brand philosophy.
#BUSCAELFARO is a story of overcoming. To find your true purpose in life and fight to achieve it. Fall down and get up to fulfill your true dream: live and grow day by day doing what you are truly passionate about.
We want to bring together the true Influencers here. To those who bring together the values of effort, talent, perseverance and creativity, and do so independently in very diverse areas: music, art, sports, fashion, entrepreneurship... For us, they are the best ambassadors of the brand and we are determined to support them in their dreams.
For more information you can leave us your contact email at https://morrisonshoes.com/pages/culture
Morrison Members is Morrison's loyalty program, through which customers registered on the Morrison website will benefit from different advantages
Only registered customers can benefit from these advantages and as long as they make their purchases by logging on to the Morrison website www.morrisonshoes.com
Morrison customers who make their purchases under registration will accumulate, on each order, 5 points for each euro spent (does not include shipping costs). These points will accumulate in the Customer Area until they are exchanged for a discount to be converted at the next purchase, valid for one year.
Customers will only be able to convert their points into discount vouchers 30 days after they placed the order. Until then, the points will have the status "Pending 30 days after the order" in addition to indicating in the "my account" section that the discount vouchers can be generated after those 30 days after the order.
For every 100 points accumulated in the Member Area, customers will have a €1 discount on their next purchase.
No. All users who were already registered before launching MEMBERS automatically begin to benefit from all the advantages of the program. Just enjoy them!
Morrison's sponsorship program allows registered users who have made a purchase at Morrison to invite their friends to enjoy the benefits of Morrison Member through an invitation link.
Each user who invites a friend to Members will receive 500 points (€5) in their MEMBER area for each friend who purchases more than €50 with the invitation link. To invite friends you must have made at least one order with your user account.
Any point coupon related to the Morrison Loyalty Program is NOT combinable with other discount coupons and can only be redeemed on the Morrison website www.morrisonshoes.com
Only available for purchases in physical stores.
We have 4 different gift cards, with closed amounts of 50, 75, 100 and 150 euros.
They are virtual products. As soon as you make the purchase, the card and its instructions for use will be sent by email to the email address you have provided (it can be your own or that of the person you are giving as a gift, but keep in mind that you will receive it at the same time as the one you complete the order).
· This card is valid in all products on the web and Morrison stores. Does not include Shipping Costs
· It does not have an expiration date and its use is compatible with purchases of greater or lesser value than the amount charged.
· Returns of gift cards are not allowed.
If you choose the "click and collect" shipping method, you will have the opportunity to collect your order at the corresponding store you have selected (Madrid/Seville). We will notify you when your package is ready for pickup, which will occur approximately within 2 to 5 business days of your purchase. Once notified that your order is available for pickup, it will be held in reserve for a maximum of 14 days.
It means that the model has quickly become one of our best-selling products so we have had to put it on pre-sale. This means that we currently have a waiting list because we produce a limited number of units. Customers who purchase during the pre-sale are on this list and will have their pair of shoes insured until supplies last.
If you notice any problems with your order (such as missing, defective, incorrect items, or if you never received your order), please let us know as soon as possible so we can resolve the issue.
You have a period of 14 calendar days from receipt of the order or from the estimated delivery date if the order has not been received, to file any claim related to the content, the condition of the order, or the lack of delivery.
To make a claim, please email us at pedidos@morrisonshoes.com with the following information:
We are committed to handling your claim as quickly as possible and will offer you a solution within a maximum of 14 business days from receipt of your claim.
After 14 calendar days from receipt of the order (or from the estimated delivery date if the order has not been received), we cannot guarantee the acceptance of claims related to missing or incorrect products or non-delivery, although we will study each case individually.
To find out more, please see our terms and conditions.
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